For any return/exchange questions please call us at 979-532-9141. You may return most new, unopened clothing or caps within 14 days of delivery for an exchange. All semen orders are considered a Final Sale. No Returns or Exchanges on Semen orders. All downloadable products are considered a final sale and are not subject to refunds.
Please return items to:
1730 North Richmond Road
Wharton, Texas 77488
You should expect to receive your exchange within four weeks of giving your package to the return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply call us at 979-253-8863.
Please understand that your purchase through this store is the price of the semen only. It does not include certificates, shipping or freight charges required to get the semen to your ranch.
Once your payment is processed, the semen will be released in approximately 2-3 business days. We will release the semen in your name at the respective semen centers. We will email you with what semen storage facility the semen is stored at. Depending on the bull and partners, we use Brushy Creek Custom Sires (512) 352-7444 and Elgin Breeding Service (512) 285-2019.
V8 Ranch will email you a confirmation of the semen release at the respective semen center and provide you with the semen center contact information. At that time, you will need to contact the semen center and make shipping arrangements.
If you already have a semen storage account at either of these facilities, the semen will go into your account at that time.
If you need to ship the semen:
- Contact the semen center and provide a physical shipping address and date you need the semen to arrive by.
- You are responsible for any shipping costs charged by the semen center.
- If your order is an international order, we are happy to recommend reputable international shipping firms.
If you have any questions, please email firstname.lastname@example.org or call 979-253-8863.